Cecchini Top Assistance srl has implemented a project aimed at improving company organization through two distinct phases, optimizing post-sales customer management procedures with a view to reducing environmental impact and digitalizing processes.

The first phase involved conducting an in-depth study of the company’s operations, analyzing its strengths and weaknesses and laying the foundation for an action plan and implementing optimized processes through employee involvement in the change process.

The second phase involved the development of customized software based on specific company needs and its implementation into company procedures.

The new software allows for the management, during the post-sales phase, of all systems to be managed, providing a complete overview of the activities to be performed, better identifying potential problems and the solutions to be adopted, and enabling timely scheduling of interventions and assigned technicians, as well as effective reporting.

This process led to an increase in IT and digital skills within the company, requiring the implementation of a consulting program aimed at strengthening human capital to better manage the new system.

This project was completed thanks to a €50,000 co-financing grant from the European Union.